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Terms of Service

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Authorisation

The full name, address and contact details of Inkerman Technologies (the company) is set out on the bottom of this document.

Our company is subject to the following legislation: Data Protection Legislation (Republic of Ireland).

Introduction

Inkerman Technologies is an Irish company limited by shares. References in these Terms of Business (the Terms) and your separate Contract of Sale to “we” or “us” refer to Inkerman Technologies.

Reference to “you” or “your” shall refer to each and every party of the Contract of Sale (other than us). Services shall mean the services which we provide (or are required to provide) to you. The Terms apply to Services delivered or due to be delivered by us to you (unless otherwise agreed in writing) subject to the Contract of Sale which generally sets out the Services to be delivered by us and fees to be charged by us for the Services. The Contract of Sale will prevail to the extent that there is any conflict between it and the Terms.

This engagement may be terminated by either party by notice, with immediate effect, in writing to the regular correspondence address of the other party marked for the appropriate director or contact.

Termination will not affect accrued rights, existing commitments or any contractual provision intended to survive termination and will be without penalty or other additional payment save that you will pay: (a) any additional expenses necessarily incurred by us as a result of you terminating this engagement; (b) any fees of professional or other third party advisers we have incurred or are liable for in connection with the Services.

Invoicing Arrangements

Invoices will be sent when we are in receipt of your signed Customer Contract of Sale and we kindly request that the initial payments are made in advance of the preparation of providing our services.

In more complex software setup Inkerman Technologies will need to charge additional fees and those fees will be clearly identified in writing prior to commencing your services.

We will be entitled to submit interim invoices for the Services and disbursement as work progresses. Invoices are payable within 30 days of presentation. We reserve the right to add interest at a rate of 2% a year over 3 month EURIBOR (Euro Inter Bank Offered Rate) for the time being, on any invoice that remains unpaid 30 days after presentation.

Data Protection & Privacy

Inkerman Technologies complies with the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018. The data which you provide to us will be held on a computer database and paper files for the purpose of arranging transactions on your behalf. The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Data Privacy Notice and Data Protection policy. We would also like to keep you informed of other services provided by us or associated companies with which we have a formal business arrangement; which we think may be of interest to you. We would like to contact you by way of letter, email or telephone call. If you would like to receive such marketing information, please complete the permission statements contained in the Terms of Business acknowledgement letter attached.

We may receive referrals from such companys and may advise them of any transactions arranged for you. You have the right at any time to request a copy of any ‘personal data’ within the meaning of the GDPR that our office holds about you and to have any inaccuracies in that information corrected. Please contact us at support@inkermantech.com if you have any concerns about your personal data.

Conflict of Interest

It is the policy of this company to avoid any conflict of interest when providing business services to its clients. However, where a conflict arises we will advise you of this in writing before proceeding to provide any business service. If you have not been advised of any conflict, you are entitled to assume none arises.

Default

Our company will exercise its legal rights to receive payments due to it from clients for services provided.

Complaints Procedure

We have a written complaints procedure for the effective handling of all complaints:

  • We will acknowledge receipt of your complaint in writing within 5 working days.
  • A written update will be issued to you every 20 days by a nominated individual within our company.
  • A comprehensive response to your complaint will be issued within 8 weeks of receipt of your initial complaint.
  • In the event of failure to resolve your complaint you may refer the matter to the Competition and Consumer Protection Commission. Our full Complaints Procedure is available on request.

Contact Information

With respect to this engagement, our Contract of Sale and the Terms constitute the entire agreement between us and supersede all prior agreements, proposals, oral and written representations and negotiations. Nothing in the Terms makes us your agent or partner or establishes a joint venture between you and us.

A person who is not a party to this engagement shall have no rights to enforce any of the Terms or the terms of the Contract of Sale save that, to the extent that Inkerman Technologies so consents, any Indemnified Party may enforce and rely on any of the Terms or the terms of the Contract of Sale as though it were a party to them.